Shipping Information

Your gear will ship out within 2 days of order confirmation. At this time we can not ship PO Boxes, APO and FPO locations.

Industry Leading 45-Day Return Policy

We stand by the products we sell, and we'll certainly stand by you as well! We truly appreciate your business, and we want you to be 100% happy with your purchase. However, we know that one of the drawbacks of internet shopping is that you can't try something before you buy it. That's where our money-back guarantee comes in. If you are not completely satisfied with an item, for any reason, you can return it within 45 days of the shipping date for a complete refund of the merchandise price.*

Due to the complexity of international shipping, we are unable to accept any returns on international orders.
Before making a purchase outside of the United States, please know that products sold by Sam Ash use the standard 120V/60Hz voltage standard. Sam Ash is not responsible for any damage caused by not adhering to the voltage requirements.

*All returns must be within 45 days of the date the item was shipped. Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it. All exchanges must be pre-paid, returned in original packing, complete with blank warranty cards, owner's manual and show no sign of wear or abuse. In the event that the product is not in the same condition as you received it you may be subject to a minimum 15% restocking fee, repair charge or disqualification. Shipping and handling charges are non-refundable. Please call our Customer Service department if you have any questions about returning an item. CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/Tapes or Special Orders are not covered by this return policy.